FAQ


1. Does this usb c docking station compatible with my laptop?
Please check which Functions supports by your Laptop's built-in USB C port first, only if your laptop's built-in USB C port is fully funcitonal port which support Data transfer & Video Display & PD charging, you can use the full functions of our docking station.

2. Why I can't charge my Dell/HP Laptop with the usb c charging port of the docking staion?
The USB C Power Charging function of our docking staion doesn't works for laptop own a AC charging adapter. Those Laptop (Dell/HP/ThinkPad...) do not allow 3rd party charger to charge their laptop in other ways.

3. For mac MST hub, why is HDMI 1 not working?
For HDMI 1, it can only be used if the laptop's USB C port supports video output.

4. For mac MST hub, why is HDMI 2 not working ?
For HDMI 2, for any MacOS/Windows computer or Android phone that uses a USB C port, it will only work properly if you follow the tutorial and install the driver.
please verify "System Setting- Privacy & Security - Screen Recording - usbdisplay" open.
Frequently Asked Questions
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2.Q:Why does the wireless device lag when conne...
A:Since the USB A 3.0 port may interfere with the 2.4G wireless signal (i.e., the wireless receiver for the mouse) during use, causing the mouse to lag, we recommend connecting...
2.Q:Why does the wireless device lag when conne...
A:Since the USB A 3.0 port may interfere with the 2.4G wireless signal (i.e., the wireless receiver for the mouse) during use, causing the mouse to lag, we recommend connecting...
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1.Q:Why is there no sound from the device after...
A: As shown in the figure: MAC: Open Mac system settings, select the sound option, then select the device output: Macbook speakers, and the sound will return to normal. Windows: Open...
1.Q:Why is there no sound from the device after...
A: As shown in the figure: MAC: Open Mac system settings, select the sound option, then select the device output: Macbook speakers, and the sound will return to normal. Windows: Open...